A few words about us
Our company, with name “OPAP S.A.”, having its seat at 112 Athinon Ave., Athens (hereinafter “OPAP S.A.”), is according to the applicable legislation, responsible for processing your personal data within the framework of the provision of games of chance services online (hereinafter the “Games of Chance”) and specifically through OPAP S.A’s Online Points with the use of mobile or non-mobile devices as well as any other mean that could be raised by modern technologies in the future.
The protection of your personal data is very important to us. OPAP S.A. has taken all adequate technical and organizational measures for the protection of your personal data, collected through its Online Points, against any unauthorized access, processing, loss, or erasure.
Categories of personal data that we collect and process
OPAP S.A. collects your personal data through your browsing in OPAP S.A’s Online Points as well as through your registration to the services provided through Online Points and your participation in the Games offered through them. In particular:
Why we collect personal data
The information above and the personal data collected by OPAP S.A. regarding its Players and/or third parties will be saved in OPAP S.A.’s databases and servers, always in accordance with the provisions of the applicable legislation and, especially, with those provisions on the confidentiality of communications and on the protection of the person against the processing of personal data.
The legal basis, as well as the reasons of processing are the following:
i. Necessary processing for the performance of the terms of our contractual relationship and for the provision of the Games of Chance services to you. Within this context, we process your data for the following purposes:
ii. Necessary processing for the compliance with our legal obligations. Within this context, we process your data for the following purposes:
iii. Necessary processing for the purposes of our legitimate interests, namely:
iv. Processing based on your specific consent, which is provided by selecting the relevant field upon your registration or afterwards. If you wish so, the company will process your personal data for the purposes below:
The channels that we will use for our communication will be the ones you select when providing your consent.
In any case, you hold the right to revoke the aforementioned specific consent to the processing of your personal data for the entire or particular purposes at any given moment via the “Settings” section at your online account or by selecting the relevant link to stop message delivery, which is included in the promotional messages you receive or through the specific field for withdrawal of consent for the installation of cookies, that you will find at the bottom of the Cookies Policy of the website you visit. In such case, the company will stop any processing that is based on your consent, without this affecting the lawfulness of the processing that was based on your consent prior to its withdrawal or of the processing described under points i to iii. Respectively, you may change at any given moment, via the ‘Settings” section at your online account, your selections regarding the channels that we will use for our commercial / promotional communication.
The processing of your personal data, within the context of the provision of Games of Chance services, will be carried out by the competent employees of OPAP S.A. who are duly authorized to this end. Recipients of the personal data are also external partners acting on our behalf (Data Processors) such as call center services providers, IT systems providers through which Games of Chance services are provided, OPAP S.A agents to the extent that this is necessary for your optimum service and for the provision of our services. In this case, our company undertakes that its partners are under the control and act only following its orders, that they have been specifically authorized for this purpose and that they are fully bound by secrecy and by the obligations set forth in the legislation on the collection and processing of the aforementioned data.
Moreover, within the context of your use of the OPAP Group websites, applications and other Online Points of OPAP Group Companies, through tools such as cookies, your data is transferred to technology providers that support the operation of these tools, for the purposes of browsing security, storage of display preferences, traffic analysis and measuring referrals from partners, as well as commercial use by us and our partners. Your data may be transferred by the aforementioned providers outside the European Economic Area. In such case, appropriate safeguards shall apply to ensure the appropriate level of protection of your personal data, such as the execution of Standard Contractual Clauses. For more information on the names of the respective providers and the relevant purposes please consult the Cookies Policy of the respective Online Point.
Finally, we shall inform you that our company may disclose your data to the competent administrative or judicial authorities, insofar as this is imposed by the applicable legislative and regulatory framework, following relevant request or when it ought or has the right to submit a report with the said data.
Your personal data that refers to your identity verification, as well as the information referring to the transactions effected through Online Points (including messages history) will be kept for ten (10) years as of their registration and, in any case, for five (5) years as of the end of the customer relationship. Regarding the retention period of cookies data, you may refer to the detailed retention periods as described in the Cookies Policy of each Online Point you browse.
You have the right to access, namely the right to be informed, following your request, on the extent to which your personal data is being processed, on one hand, and to receive further information regarding the processing carried out, on the other hand. Furthermore, you have the right to request the correction of inaccurate personal data of yours or the supplementation thereof, and if the conditions set out in Legislation are met, to exercise the right of deletion, the right of processing limitation, the right of data portability, and the right of opposition to its processing.
In case you exercise the rights to correction, deletion and limitation of your data, these requests will be forwarded as well to the third parties/ recipients, to which this data was disclosed within the framework of provision of Games of Chance services.
Finally, you shall promptly notify OPAP S.A. of any eventual change to the information that you provided upon registering and opening your online account.
Our services are not addressed to persons below twenty one (21) years of age and as result we do not process any personal data of minors. Any person who provides his/her details to us through any of our services warrants that he/she is above twenty one (21) years of age.
We do not take on any obligation or liability for the practices, actions or policies that are beyond our control.
We commit to maintain your data update and accurate, to store and delete them securely, to not collect and maintain data that are not necessary for us, to protect your data against loss, misuse, unauthorized access or disclosure and in general to reassure that all adequate technical and organization measures for their protection, are in place.
In case you consider that the protection of your personal data is affected in any way, you may appeal to the Hellenic Data Protection Authority, using the following details: Website: www.dpa.gr | Address: 1-3 Kifisias Ave., 115 23, Athens | Call Center: +30 210 6475600 | Fax: +30 210 6475628 | email: firstname.lastname@example.org